FAQ

Privacy Policy

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Penon-official, you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Does Penon-official Gather?
The information we learn from customers helps us personalize and continually improve your shopping experience at Penon-official. Here are the types of information we gather.

Information You Give Us:
We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

Automatic Information:
We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies,” and we obtain certain types of information when your Web browser accesses Penon-official. Scroll to the bottom of this page to see examples of the information we receive. A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalized experience at Penon-official , if we cannot recognize you, we want you to be aware that these tools exist.

Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform; purchase history; the full Uniform Resource Locators (URL) clickstream to, through, and from our Web site, including date and time; cookie number; and products you viewed or searched for.

E-mail Communications:
To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Penon-official if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your account to reflect this by selecting unsubscribed in the newsletters menu.

What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as automatic login and permanent shopping carts for storage of items in your Shopping Cart between visits. The help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of Penon-official coolest features, and we recommend that you leave them turned on.

Does Penon-official Share the Information It Receives?
Information about our customers is an important part of our business, and we are NOT in the business of selling it to others. We share customer information only with the subsidiaries Penon-official controls and as described below.

Protection of Penon-official and Others:
We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Penon-official, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

With Your Consent:
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?
We work to protect the security of your information during transmission by using a trusted third party payment processor, they process the debit or credit cards, so Penon-official will NEVER see you debit or credit card number. They protect your privacy and information by using Secure Sockets Layer (SSL) software, which encrypts information you input.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

What Information Can I Access?
Penon-official gives you access to the following information about you for the limited purpose of viewing and, in certain cases, updating that information. This list will change as our Web site evolves.

What Choices Do I Have?
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Penon-official features as Automatic login, and permanent shopping carts. You can add or update certain information on pages such as those listed in the My Account pages. When you update information, we usually keep a copy of the prior version for our records.

If you do not want to receive e-mail or other mail from us, please adjust your account to reflect this in the newsletter menu.

Terms & Conditions

Please find below the terms and conditions that govern the use of this site. If you have any further questions please email us at service@penon-official.com .

Ordering

When you place an order on any of our websites you will receive confirmation of your order and of dispatch via email. Please make sure that the email address you provide is correct and the mail account provided by you is working properly.

Whilst we make every effort to ensure that product and price details are correctly displayed on the Penonaudio.com website we cannot be held responsible for their accuracy. It is your responsibility to ensure that prior to placing an order you have checked the details of the products you order as they may have changed since you last viewed them on our website.

All products displayed on our websites are subject to availability.

Prices and stock are not contractually confirmed until you receive the confirmation of dispatch sent to the email account provided by you. Any contracts or agreements formed between yourself and Penon Audio through this website shall be governed and construed according to Hong Kong law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the Hong Kong courts.

If paying by credit card or PayPal, you will be charged immediately for your order.

All purchases made on the website are processed via Paypal’s merchant processing system. Your credit card purchase will be quick, seamless and very secure – we never see your card details and they are not stored by Penon Audio.

Refunds and Exchange Policy

If the items you have ordered are unsuitable or damaged ,you must inform us within 2 days of receipt,Email our customer service to service@penon-official.com with your Order ID and the item you wish to return or exchange. We will then be happy to make a refund/exchange with providing the items are returned completely in perfect condition and in their original packaging within 7 days of receiving your email. Items returned outside these guidelines will only be subject to the management of Penon Audio. Unless the item is faulty, a refund will not be possible if the item/items arrive damaged. In these cases, the items will be returned to you.

About return for exchange, except the item is faulty, or return for full refund , you will be required to arrange and pay for all delivery costs including the return of the items to us., If returning items to us by post, you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Upon received items returned as defective, we will arrange for an exchange or full refund. Penon Audio’s decision is final.